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CWE-655: Insufficient Psychological Acceptability
Description Summary The software has a protection mechanism that is too difficult or inconvenient to use, encouraging non-malicious users to disable or bypass the mechanism, whether by accident or on purpose.
Example 1 In "Usability of Security: A Case Study" (see References), the authors consider human factors in a cryptography product. Some of the weakness relevant discoveries of this case study were: users accidentally leaked sensitive information, could not figure out how to perform some tasks, thought they were enabling a security option when they were not, and made improper trust decisions. Example 2 Enforcing complex and difficult-to-remember passwords that need to be frequently changed for access to trivial resources, e.g., to use a black-and-white printer. Complex password requirements can also cause users to store the passwords in an unsafe manner so they don't have to remember them, such as using a sticky note or saving them in an unencrypted file. Example 3 Some CAPTCHA utilities produce images that are too difficult for a human to read, causing user frustration.
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Page Last Updated:
September 12, 2011
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